FAQs2021-07-20T16:23:18+00:00

FAQs

How do I make a payment?2021-03-04T15:02:51+00:00

You can pay in person, mail a check or money order or make a payment through our website. You may also sign up to have payments automatically deducted from your debit or credit card monthly.

What type of documentation do I need to provide in order to rent a space?2021-03-04T15:02:56+00:00

We require a government-issued photo ID (example: driver’s license, state ID, or passport).

Is insurance required?2021-05-25T09:33:47+00:00

We require our customers be responsible for insuring their own items. U-STOR does not sell insurance, therefore there are no additional monthly fees.

How much notice needs to be given before I move out?2021-05-25T09:34:59+00:00

All contracts are month-to-month. To move out, all that is required is you clean out your unit and leave it unlocked prior to the end of the month. However, we appreciate a 10-day move-out notice.

When can I move in?2021-03-04T15:03:13+00:00

If there is a storage space available that meets your specific storage needs, you must complete the necessary paperwork and then you can move in any time day or night. Customer must get a code from the office during office hours and then they can move in at any time.

Do we offer climate control?2021-05-25T09:35:52+00:00

Most items do not require climate control. Because we build our facilities like a house, the attic space regulates the temperature better than a normal storage space so it would be similar to storing something in your garage. Don’t pay the extra charge for climate control when you don’t really need it.

Do you have handcarts and dollies available at your facility?2021-05-25T09:36:23+00:00

Some of our facilities have hand carts you may use. Please inquire with the store manager as to availability.

Does there have to be someone in the office to let me through the security gates?2021-03-04T15:01:25+00:00

No. At the time of signing you will be given your own security pass code that will allow you access to your unit 24 hours a day 7 days a week and even on holidays!

Are there any items that I am NOT able to store?2021-03-04T15:01:30+00:00

Tires, hazardous materials, liquids, explosives, flammable liquids, toxic materials and perishables. Please contact us if you have any questions regarding a specific item.

How do I know how much storage space I will need?2021-03-04T15:01:35+00:00

You can either use our Storage Calculator on our website or call our manager for assistance.

Do you sell boxes and storage supplies?2021-05-25T09:37:19+00:00

At U-STOR/CAR-GO Self Storage our focus is on storage so we do not offer any items for purchase other than locks. However, we can offer recommendations on places to purchase items such as boxes and packing supplies. Just ask your resident manager!

Do I need to sign a long-term lease?2021-03-04T15:01:45+00:00

No, we rent on a month-to-month basis unless the customer requests otherwise.

What forms of payment do you accept?2021-05-25T09:55:53+00:00

Cash, Checks, money orders, Visa, MasterCard, American Express and Discover.

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